Terms & Conditions
Payment, taxes and refunds
Infoplaza will charge your chosen payment method (such as your credit card, debit card, PayPal account or any other methods available) for any paid Transactions, including any applicable taxes according to the tax jurisdiction in which the Transaction is taken place. If you pre-order the Product, you'll be charged upfront, during which time you can request a refund for whatever reason until the content is delivered, after which the standard refund policy applies.
You agree to receipt of all invoices and receipts in an electronic format, which includes email. Product prices may change at any time. If technical problems prevent or unreasonably delay delivery of the Product, your exclusive and sole remedy is either replacement of the Product or refund of the price paid, as determined by Infoplaza. When providing us with your information, you must ensure that it is up-to-date and accurate. Infoplaza will not be responsible for the event of non-receipt of the Product due to incorrect information being provided by you. To make amendments to your order, please contact us here. We reserve the right to not fulfil and to cancel orders if we're unable to obtain payment authorisation from the issuer of your payment card.
We understand that there may be occasions where you may not recognise or wish to dispute a payment made to Infoplaza in relation to a Transaction.
Chargeback is a mechanism for your payment card issuer (at their discretion) to reclaim money from a retailer's bank. This can allow your card issuer to provide you with a refund in a number of circumstances, including:
- if you do not get the Product you paid for;
- if you are charged the wrong amount, or charged twice by mistake;
- if the payment was made fraudulently.
You agree to contact Infoplaza prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction.
We recognise that chargebacks can happen for a variety of reasons. However, if you make a card payment through Infoplaza (our payment provider), and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to prohibit you from using our Services by providing compelling evidence to refute your invalid chargeback request.
Termination and suspension of Services
If you fail, or Infoplaza suspects that you have failed, to comply with any of the provisions of this Agreement, Infoplaza may, without notice to you: (i) terminate this Agreement, and you will remain liable for all amounts due up to and including the date of termination; and/or (ii) terminate your license to the Product; and/or (iii) preclude your access to the Services. Infoplaza further reserves the right to modify, suspend, or discontinue the Services (or any part thereof) at any time with or without notice to you, and Infoplaza will not be liable to you or to any third party should it exercise such rights. To the extent possible, Infoplaza will warn you in advance of any modification, suspension or discontinuance of the Service. Termination of the Service will not affect any rights accrued thereunder or the Product that you have already acquired.
Where Infoplaza suspects that fraudulent activities are being conducted by you, we have the right to cancel and block your usage of our Services without notice. Infoplaza may also liaise with relevant authorities for law enforcement and financial crime prevention reasons and pass your details on to authorities should evidence be found confirming malicious or fraudulent or other criminal activity.
Consumer Right to Cancel
If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.
To cancel your order, you must inform Infoplaza of your decision. To ensure immediate processing, please do so by contacting us here. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.
You also have the right to inform us by making any other clear, unambiguous statement through our available communication channels. If you use our “Contact Us” form online, we will communicate acknowledgment of receipt of your cancellation request to you without delay.